FAQs
Getting Started
Typically, 2–5 working days. If your product list, pricing, and branding are ready, we can launch even sooner.
Yes. Ordrio is 100% no-code. If you can manage WhatsApp or email, you can run your store. Plus, our onboarding team will guide you step-by-step.
Absolutely. We migrate your products, customers, orders, and settings from platforms like Shopify, WooCommerce, Dukaan, or even your manual spreadsheet system.
Yes. You can connect your existing domain or register a new one through us.
Features & Selling
Yes. You can create time slots, same-day delivery options, or set your own delivery cut-offs.
Yes. You can control inventory, menus, delivery rules, and staff access for each location — all from one dashboard.
Yes. Ordrio supports customer group pricing, bulk order discounts, and even customer approval workflows before they can order.
Yes. Perfect for milk, tiffins, groceries, flowers, or any recurring order business. Customers can pause, edit, or resume their subscription without calling you.
Yes. Many of our clients use Ordrio to book services like home cleaning, laundry, and repair work with time slots and staff assignments.
Orders & Delivery
You can assign orders to your own drivers, third-party fleets, or both. They’ll get order details, optimized routes, and delivery status updates in real time.
You can edit orders, issue partial refunds, or reassign deliveries instantly from your dashboard.
Yes. Both you and your customers can see live delivery tracking with order status updates.
For dairy and beverage businesses, we track bottle deposits and returns so you can manage inventory and reduce losses.
Yes. Many of our clients use Ordrio to book services like home cleaning, laundry, and repair work with time slots and staff assignments.
Payments & Pricing
Payments go straight to your account via integrated payment gateways like Razorpay, PayU, and others.
Yes. You can offer COD alongside online payments and control where COD is available.
No commissions. You pay a fixed subscription based on your chosen plan.
Yes — especially useful for wholesalers. You can set rates by group, by volume, or by specific customer.
Marketing & Customer Engagement
Yes. You can create discount codes, run special campaigns, and send notifications through email, SMS, or push messages.
Yes. Unlike marketplaces, you own 100% of your customer data — so you can build loyalty directly.
Yes. You can integrate with Facebook, Instagram, WhatsApp, and other platforms for direct ordering.
Support & Training
We’re available via email, phone, WhatsApp, and live chat. Our knowledge base is available 24/7.
Yes. All plans include onboarding and basic setup assistance. Higher plans include personalized training for your team.
Yes — our support is designed to help you during peak business hours and beyond.
Technical & Security
Yes — SSL encryption, 24/7 server monitoring, daily backups, and GDPR-compliant data handling.
We scale with you. From 10 orders a day to over 10,000 orders — no slowdowns.
Yes. You can manage orders, update menus, and track deliveries right from your mobile.
Ready to explore?
Ready to grow your business?
Start your eCommerce journey with Ordrio and unlock new opportunities for success