About Us
Ordrio is a dynamic SaaS e-commerce platform empowering D2C brands and traditional retailers to thrive online. We provide a comprehensive, user-friendly solution coupled with expert guidance, helping businesses navigate the complexities of e-commerce and achieve significant growth. Join our team and be a key player in fostering a positive and productive work environment that drives our success!
Your Role: Client Champion & Growth Partner
We’re looking for a proactive and relationship-focused Customer Success Manager (CSM) to join our team in Udupi. You’ll be the primary advocate for our clients, ensuring they are successfully onboarded, engaged, and achieving their desired outcomes using Ordrio. You will build strong relationships, drive adoption, identify expansion opportunities, and ultimately ensure client retention and satisfaction. If you are passionate about helping customers succeed and thrive in building long-term partnerships, we want to hear from you!
Key Responsibilities:
Client Relationship Management & Strategy:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Serve as the primary point of contact and trusted advisor for clients regarding their use of the Ordrio platform.
- Understand client goals and business objectives to proactively guide them towards achieving success with our solution.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
Onboarding & Adoption:
- Oversee the onboarding process for new clients, ensuring a smooth transition and quick time-to-value.
- Drive platform adoption and engagement by providing training, sharing best practices, and highlighting relevant features.
- Monitor client health metrics and usage patterns to identify risks and opportunities proactively
Retention & Growth
- Develop and execute retention strategies to minimize churn and maximize client lifetime value.
- Identify opportunities for upselling and cross-selling additional Ordrio features or services that align with client needs.
- Gather client feedback and advocate for their needs internally, collaborating with Product, Sales, and Support teams.
- Manage contract renewals and negotiations.
Issue Resolution & Advocacy:h
- Act as an escalation point for client issues, coordinating with technical support and other teams to ensure timely resolution.
- Champion client needs within Ordrio, providing valuable insights to inform product development and service improvements.
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-5 years of proven experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS environment.
- Strong understanding of the e-commerce landscape and the challenges faced by online retailers.
- Excellent communication, interpersonal, presentation, and negotiation skills.
- Proven ability to build and maintain strong client relationships at various levels.
- Problem-solving mindset with a strong focus on achieving positive client outcomes.
- Experience using CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms is a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Ability to commute/relocate to Udupi, Karnataka
Why Ordrio?
- Join a fast-paced, innovative SaaS e-commerce company.
- Play a key role in driving client success and impacting company growth.
- Competitive salary and benefits package.
- Opportunity for professional growth and development in the Customer Success field.
- Work with a collaborative and passionate team dedicated to client satisfaction
Ready to Make an Impact?