Orders in one dashboard: every order, from every channel, in one list.
Orders from your website, your app, the counter and phone calls land in the same list. Accept, follow and finish each one, or act on many at once.
Free plan. No credit card needed.
What is the orders dashboard?
The orders dashboard is one list of every order your store takes: online, at the counter and by phone. Each order shows who it is for, how it reaches them, how it is paid and where it stands.
Four tabs split the list by what needs you now, and every change is saved in the order history.
What you can do in the orders dashboard
Everything about an order, without leaving the list.
How the orders dashboard works
From a new order to a finished one.
A new order arrives
It lands in To do with a sound and a pop-up, so you do not miss it.
Accept it
Until you accept, the customer sees that the store is confirming the order.
Follow it in progress
Start processing, mark it packed, assign a rider and send it out.
Finish it
Delivered and cancelled orders move to Done, with the time and who delivered.
Look back any time
Export orders or a sales report for the dates you pick.
The orders dashboard for the customer and for you
The customer sees where the order stands. You see every order and what to do next.
Where their order stands
Customers see that the store is confirming the order, then each stage as it moves, with updates on the channels you use.
Filters for the list you need
Narrow the list to the orders in front of you, then act on them.
What you can set and filter
The controls on the orders page.
| Setting | Options | What it does |
|---|---|---|
| Tabs | All, To do, In progress, Done | Split the list by what needs you. Each tab shows a count. |
| Status chips | Statuses inside a tab | Narrow a tab, such as Delivered or Cancelled in Done. Empty ones hide until you show them. |
| Search | Order number, name or phone | Results update as you type. |
| Dates and sort | Order date or delivery date | Today, Last 7 days, This Month, Last Month or your own range. Newest or oldest first. |
| Payment type | Online orders, COD orders | Show only prepaid or only cash on delivery orders. |
| Delivery type | Standard, express, scheduled delivery, scheduled pickup | Show orders by how they reach the customer. |
| Order type | Web, app, self orders | Self orders are the ones your team placed. |
| Delivery areas and staff | Areas, staff and delivery blocks | Show the orders for one block or one person. |
| View | List or grid, 5 to 100 rows a page | Grid shows items, quantities, payment and delivery type on each card. |
| Bulk actions | Change status, print KOT | For the orders you tick. Only valid next statuses are offered. |
| Export | Orders, sales report or both | A sheet for the dates you pick, by order date or delivery date. |
| New order alerts | Ringing, tones, pop-ups | How you are told about a new order. |
The orders dashboard at work
Three moments in a store's day.
The morning slot
Grace filters by delivery date, today, and scheduled delivery. She switches to grid and her team packs from the cards.
The lunch rush
Kofi ticks the 9 new app orders and prints all their kitchen tickets in one go.
The accounts
The owner exports orders and the sales report for the month as one sheet for the accountant.
What happens when
The cases owners ask about.
Who uses the orders dashboard
Every store that takes orders from more than one place.
Grocery and supermarkets
Slot orders, phone orders and counter bills in one list.Ordrio for groceryRestaurants
App, table and phone orders, with kitchen tickets.Ordrio for restaurantsCloud kitchens
One list for your own app orders.Ordrio for cloud kitchensFashion
Website orders and courier parcels together.Ordrio for fashionWholesale
Buyer orders and phone orders in one place.Ordrio for wholesaleThe orders dashboard with the rest of Ordrio
The list connects to everything an order touches.
The orders dashboard comes with every plan. Marketplace orders need the Marketplace add-on.
Orders dashboard questions
Yes. Website, app, counter and phone orders all land in one list.
Yes. Search by order number, customer name or phone.
Yes. Filter by payment type: online orders or COD orders.
Yes. Filter by order type and pick Self orders.
Yes. Tick them and use Change status. Only valid next statuses are offered.
Yes. Export orders, a sales report or both as a CSV file that opens in Excel.
Yes. New order alerts ring, play a tone or show a pop-up.
Yes. The Ordrio app has the same order list.
Order limits depend on your plan. See pricing.
Yes, with the Marketplace add-on, marketplace orders go into the same list.