Ordrio help centre

Usually 2 to 5 working days. If your product list, prices and branding are ready, we can launch sooner.

Yes. Ordrio needs no code. If you can use WhatsApp or email, you can run your store, and our onboarding team guides you step by step.

Yes. We move your products, customers, orders and settings from platforms like Shopify, WooCommerce and Dukaan, or from your spreadsheets.

Yes. Connect a domain you already own or register a new one through us. A custom domain comes with every paid plan.

No. There are no per-order fees. You start on a free plan and pay a fixed subscription if you move to a paid plan. Your payment gateway charges its own fees.

Yes. Create time slots, same-day delivery and your own order cut-off times.

Yes. Set stock, menus, delivery rules and staff access for each location, all from one dashboard.

Yes. It suits milk, tiffins, groceries, flowers or any repeat order. Customers can pause, edit or resume a subscription without calling you.

Yes. Ordrio supports customer group pricing, bulk order discounts and approving customers before they can order.

Yes. Businesses use Ordrio to book services like home cleaning, laundry and repairs, with time slots and staff assignments.

Assign orders to your own riders, to third-party fleets, or both. Riders get order details, routes and status updates in real time.

Edit the order, issue a partial refund or reassign the delivery from your dashboard.

Yes. You and your customers both see live delivery tracking with order status updates.

It is for dairy and drinks businesses. Ordrio tracks bottle deposits and returns, so you manage stock and lose fewer bottles.

Payments go straight to your account through the payment gateway you connect, such as Razorpay or PayU.

Yes. Offer cash on delivery alongside online payments, and choose where it is available.

Yes. Set prices by customer group, by volume or for a specific customer. This is useful for wholesalers.

Yes. Create discount codes, run campaigns and send email, SMS or push notifications.

Yes. Unlike a marketplace, all your customer data belongs to you, so you can build loyalty directly.

Email, phone, WhatsApp and live chat, plus a knowledge base you can read any time. Every plan includes onboarding and basic setup help, and higher plans include training for your team.

Yes. Every page runs on SSL, our servers are monitored around the clock and we take daily backups. Read more on our security page.

Yes. Manage orders, update your menu or catalogue and track deliveries from the Nadi app.