Turn first orders into regulars.
Points, wallet and referral keep customers coming back. Campaigns and automations message them for you. Pili, your AI assistant, suggests who to win back and drafts the message for you to approve.
Free to switch on.
A reason to order again.
Four ways to say thank you. Switch on the ones that suit your store, and set every rule yourself.
Points on every order.
Customers earn as they buy and spend it on the next order.
- You set the rule, for example 1 point per $0.30
- Customers see what their points are worth in dollars
- Points and wallet can pay one bill together
A wallet that is already on.
Customers add money once and pay in a tap. It is on from day one.
- Top up from the app
- Pay with the wallet, then points, then the rest by Wallet or card
- You choose the payment order
Your best marketers are your regulars.
Every customer gets a code to share. You decide what the friend and the customer get.
- A personal code in the app
- You set the reward for both sides
- See who invited whom, and what they ordered
Levels for the customers who stay.
Give your best regulars a reason to stay and a step to reach for.
- Levels by what customers spend
- See who is close to the next level
- Message them when they are one order away
Message the right customers.
Pick who, write what, choose where. Then see the orders that followed.
Set it once. It runs every day.
Each one sends at the right moment, and shows what it earned.
Win back regulars
Customers who went quiet get a nudge with their points or a coupon.
Birthday wishes
A small gift on the day, sent without you remembering it.
Abandoned cart
A friendly reminder to the people who nearly ordered.
Rating after delivery
A short rating after delivery, so a bad one gets a reply the same day.
Pili, your AI assistant, spots who to win back.
It finds the customers drifting away, drafts the message, and waits for you to approve. Nothing goes out without a yes.
See what each message earned.
Every campaign shows the orders that came after it, so you know what is worth sending again.
- Orders that followed each message
- Which channel worked for which customers
- Who replied, and who asked to stop
| Message | Sent | Orders after |
|---|---|---|
| Win back, 30 days quiet | 212 | 41 |
| Weekend offer | 1,840 | 58 |
| Birthday wishes | 96 | 28 |
Only customers who said yes.
Messages go to customers who agreed. STOP always works, and customers can change their own message preferences.
- If 2,310 signed up and 1,840 agreed, your audience is 1,840
- A reply of STOP removes them from that channel
- Customers manage their own preferences
Free to switch on. Pay for what you send.
Every message uses tokens from one balance, whatever the channel. Token prices are to be announced.
One customer list behind it all.
Loyalty lives with your store, billing and delivery, so every customer is one person, not three records.
“We send one message and the old customers are back that week.”
Questions owners ask
Not here? Talk to us.
Yes. Loyalty and engagement is part of your store, and the wallet is on from day one.
Customers earn points on eligible orders and spend them later. You set the rule. For example, 1 point per $0.30 spent, and 340 points worth $2.05 off. There is no default.
Only customers who agreed to messages. If 2,310 customers signed up and 1,840 agreed, your audience is 1,840.
They are taken off that channel and no more messages go to it. Customers can also change their message preferences themselves.
One balance you spend on messages across WhatsApp, SMS, email and push. Switching loyalty on is free. You see the token cost of a campaign before you send it. Token prices are to be announced.
Yes. You set the payment order, and when one method does not cover the bill, the next one takes the rest. See Payments.