Customer wallet: money your customers keep with you and spend again.
Customers top up in your store and pay from it at checkout. Refunds can go back to it. Ask Pili, your AI assistant, how many customers hold credit.
Free plan. No credit card needed.
What is a customer wallet?
A wallet is a balance each customer keeps in your store. They top it up once and pay from it at checkout, so the next order is quicker.
Refunds can go back into it, and you can add credit yourself. The money stays in your store, ready for the next order.
How the wallet works
From switching it on to money coming back in.
Switch it on
Turn on Wallet from your dashboard, set the top-up amounts and choose what pays first at checkout.
The customer tops up
They pick an amount and pay by card, bank transfer or a payment link through the gateway you use.
They spend at checkout
The wallet pays what it holds. Wallet, card or another method you allow covers the rest.
Pays the rest$4.20
Refunds and credit come back
A cancelled order can refund to the wallet, so the money stays in your store. You can add credit too.
What you can set
What you control once the wallet is on.
| Setting | What it does |
|---|---|
| Top-up amounts | The amounts customers pick from when they add money, such as $7 $14 and $28. |
| How customers top up | Card, bank transfer or a payment link, through the payment gateway you already use. |
| Payment order | Decide what pays first. When the wallet or points do not cover the bill, the next method takes the rest. |
| Add credit | Put credit into a customer’s wallet yourself, as a thank you. |
| Cashback | Cashback lands in the wallet and is spent on the next order, on your own app. |
| Credit wallet with a limit | Give trusted customers a credit line with a limit you set for each one, and they settle it later. |
| Refund to wallet | Refund an order in full or in part back to the wallet. The customer is told straight away. |
| History and statements | Every debit, credit and adjustment is on record, with statements you can download. |
| Plans and monthly bills | Subscription renewals and month-end bills for milk or meals can be paid from the wallet. |
Who uses the wallet
Shops whose customers order again and again, often on a schedule.
Milk and dairy
Customers top up once and the month’s milk bill comes out of the wallet.Ordrio for milk and dairyMeal plans
The next meal plan renews from the wallet balance.Ordrio for meal plansSubscriptions
Weekly and monthly plans renew from the wallet, with no call to chase.Ordrio for subscriptionsRestaurants
Cashback goes into the wallet and brings the guest back to your app.Ordrio for restaurantsWholesale
Trusted trade buyers get a credit wallet with their own limit.Ordrio for wholesaleThe wallet with the rest of Ordrio
The wallet works with the way your customers already pay and come back.
Loyalty and engagement
Points and wallet together, in the payment order you set.See loyalty and engagementPayments
Gateways for top-ups, payment links and refunds in full or in part.See paymentsSubscriptions
Plans that renew from the wallet balance.How subscriptions workOnline store
Customers pay from the wallet at checkout on your website and app.Your online storeWallet questions, answered
A balance each customer keeps in your store. They top it up and pay from it at checkout.
They pick one of the top-up amounts you set and pay by card, bank transfer or a payment link.
Yes. You can give credit, and it sits in the same wallet balance.
The wallet pays what it holds and the customer pays the rest with another method, such as Wallet.
Yes. You set the payment order, and when one method does not cover the bill, the next one takes the rest. See loyalty and engagement.
Yes. Ordrio supports full and part refunds, and a refund can be sent back to the customer’s wallet.
Yes. A credit wallet gives trusted customers a credit line with a limit for each one, which they settle later.
Yes. Every debit, credit and adjustment is on record, and statements can be downloaded.
Yes. Plan renewals and month-end bills can be paid from the wallet. See how subscriptions work.
The wallet is an add-on you switch on from your dashboard, with plans and price on the add-ons page. Bills & Books and your online store are on every plan, including Free.