Cash on delivery: customers pay at the door, and every rupee is on record.
Switch on cash on delivery, set a limit if you want one, and your riders log the cash they collect in the delivery app.
Free plan. No credit card needed.
What is cash on delivery?
Cash on delivery lets customers order online and pay when the order reaches them. It sits beside UPI, cards and your other methods at checkout.
You choose where it is offered and up to what order value. Riders log the cash they collect in the Ordrio delivery app, matched to the order.
What you can do with cash on delivery
Offer cash where it makes sense, and keep track of it.
How cash on delivery works
From the switch in settings to cash in the rider’s hand.
Switch it on
Open Settings, then Payments, then Payment methods, and turn on the cash on delivery card.
Set your rules
Add a limit, a cash charge for a delivery area, or choose which products can be paid in cash.
The customer chooses it
Cash on delivery shows at checkout beside the other methods you offer.
The rider collects
The delivery app shows what to collect. Wallet, loyalty and pay later are already taken off.
The cash is on record
It lands in the rider’s cash in hand at once, and you count it before they go home.
What the customer sees, and what you set
A choice at checkout on one side, your rules on the other.
The customer side
Cash on delivery at checkout, and the exact amount to pay at the door.
The owner side
Where cash is allowed, up to what amount, and what it costs.
Cash on delivery settings
What you control, and where to find it.
| Setting | Options and default |
|---|---|
| Cash on delivery | On or off, on the cash on delivery card in Settings, Payments, Payment methods. On by default for new stores. |
| Cash on delivery limit | The largest order amount in ₹ that can be paid in cash. Empty means no limit. |
| Cash order charge | Turn on “Different charge for cash on delivery” when you edit a delivery area in Delivery settings. |
| Payment by product | Delivery and payment per product lets you choose which products can be paid in cash. |
| Payment by branch | Turn payment methods on or off for each branch. |
| At least one method on | If cash is your only method, its switch is locked. Add UPI & cards or bank transfer first. |
| Rider cash logging | The rider confirms the cash, and it lands in their cash in hand at once. |
| UPI QR at the door | A QR for the exact amount that shows paid live, expires on a timer and can be shared. Works with gateways that support a live UPI QR, today Razorpay. |
| Cash into the wallet | With the Wallet add-on, the rider can load cash into a customer’s wallet. |
| Partial delivery | Switch it on so riders can record a refused item, and the amount due changes. |
Cash on delivery in real shops
Three doorsteps, three outcomes. Names and amounts are made up.
A limit that fits
A grocer sets a ₹3,000 limit. A ₹4,200 monthly stock-up is paid by UPI, and a ₹640 top-up order goes cash on delivery.
One item refused
A customer refuses one item from a ₹380 order. The rider saves a partial delivery and the new amount due is ₹318.
No change at the door
A guest has no cash for a ₹640 order. The rider shows a UPI QR for the exact amount, and it shows paid live.
What happens when...
The doorstep cases owners ask about.
| When | What happens |
|---|---|
| The order is above your limit | Cash on delivery is not offered for it. The customer pays by another method. |
| Cash is your only method | Its switch is locked. Set up UPI & cards or bank transfer, then turn cash off. |
| The customer also used wallet or points | The rider sees only what is left to collect. |
| The customer refuses an item | The rider saves a partial delivery with a reason, and the amount due changes. |
| The customer wants to pay by UPI | The rider shows a QR for the exact amount, on gateways with live UPI QR. |
| The customer hands over extra for the wallet | The rider can load cash into the customer’s wallet. |
Who uses cash on delivery
Shops whose customers like to pay at the door.
Grocery
Daily orders, paid in cash or by UPI at the door.Ordrio for groceryMilk and dairy
Route deliveries with partial delivery and cash on record.Ordrio for milk and dairyRestaurants
Cash or UPI QR when the food arrives.Ordrio for restaurantsFashion
UPI, card or cash on delivery at checkout.Ordrio for fashionCash on delivery with the rest of Ordrio
Cash sits beside your riders, gateways and branches.
No commission per order. The rider app for your own riders comes with the In House delivery Fleet add-on, on Launch and above. Bills & Books and your online store are on every plan, including Free.
Cash on delivery questions, answered
Yes. Offer it beside online payments and choose where it is available.
Yes. Enter the largest order amount that can be paid in cash. Orders above it pay another way. Leave it empty for no limit.
Yes. Edit a delivery area in Delivery settings and turn on a different charge for cash on delivery.
Yes. Delivery and payment per product lets you choose payment methods for each product.
Yes. Payment methods are set per branch. See multibranch.
In the Ordrio delivery app. The rider confirms the cash, and it lands in their cash in hand, matched to the order.
Yes. The rider shows a QR for the exact amount. It works with gateways that support a live UPI QR, today Razorpay.
At least one payment method must stay on. Set up UPI & cards or bank transfer first.
It is part of your store on every plan, including Free, with no commission per order.