Marketplace orders: every place you sell, in one order list.
Switch on the Marketplace add-on and orders from the marketplaces you sell on land beside your website, app and counter orders. Your team accepts, packs and sends from one screen.
Free plan. No credit card needed.
| Order | From | Status |
|---|---|---|
| #55222 items, AED 29 | Marketplace | New |
| #55216 items, AED 53 | Website | Packing |
| Bill 10443 items, AED 22.50 | Counter | Paid |
| #55234 items, AED 40 | Your app | Out for delivery |
| #55241 item, AED 13.50 | Marketplace | Accepted |
What are marketplace orders in Ordrio?
If you also sell on marketplaces, those orders usually sit on a separate tablet or app. The Marketplace add-on brings them into the same order list as your own website, app and counter orders.
One list means one place to accept, pack and send, and one log of who did what.
- One order listMarketplace orders sit beside website, app, counter, QR table and phone orders.
- Connect where you sellConnect the marketplaces you already sell on.
- Live statusEvery order shows the step it is on.
- PriorityMove urgent orders up so they are packed first.
- Filters and searchFind any order across every channel.
- Order logSee who changed what on an order, and when.
How marketplace orders work
From switching the add-on on to a packed, sent order.
Switch on the add-on
Open Add-ons in your dashboard and switch on Marketplace. No developer is needed.
Connect where you sell
Connect the marketplaces you sell on. Our team helps you set it up.
Orders land in your list
A new marketplace order shows up in the same list as your website, app and counter orders.
Accept and pack
Accept it and pack it with the rest. With the Packing batch add-on, similar orders are packed together.
Send it and close it
Move it to ready and sent. The order log keeps every step and who did it.
Your team’s side and your side
Customers keep ordering on the marketplace as they do today. What changes is how your shop handles the order.
One queue at the packing table
Packers see marketplace orders in the same queue as your own orders, so nothing waits on a second screen.
One picture of the day
Every order from every place you sell, with live status and a log of each change. Manage them on your computer or in the Ordrio app.
What you can set
The add-on itself, plus the order list settings that apply to marketplace orders like any other.
| Setting | What it does, and the options |
|---|---|
| Marketplace add-on | On or off, from Add-ons in your dashboard. It is off until you switch it on, and your own store orders carry on either way. |
| Connected marketplaces | The marketplaces you sell on. Our team helps you connect them. |
| One order list | Website, app, counter, QR table, phone and marketplace orders in the same list. |
| Filters and search | Narrow the list and search across every order. |
| Live status | Each order shows the step it is on, so the team knows what comes next. |
| Priority | Mark the orders to handle first. |
| Bulk status update | Change the status of many orders in one go. |
| Order log | Who changed what on each order, and when. |
| Customisable Order Flow | An add-on to shape the steps an order moves through. |
| Automation Flow | An add-on to set rules once, such as auto-accepting the orders you choose. |
| Packing batch | An add-on that groups similar orders by route and block, so packing runs faster. |
| Staff alerts | Order alerts for your staff by email, SMS, WhatsApp, push and in-app messages. |
How it plays out in a real shop
Three ordinary days, with made-up names and numbers.
The evening rush, one queue
Between 6 and 8 PM a grocery store gets 30 orders: 18 on its own app and 12 from a marketplace. The packer works down one list instead of two screens.
One search for a returns question
A customer calls about a kandura. The team searches the order number and finds it in the same list, whether it came from the website or a marketplace.
Late orders go first
At lunch, a cloud kitchen marks two waiting marketplace orders as priority, so they go to the top of the kitchen’s list.
Edge cases and limits
What happens when things do not go to plan.
| When | What happens |
|---|---|
| The add-on is off | Marketplace orders do not come into Ordrio. Your website, app and counter orders carry on as normal. |
| Many orders arrive at once | Filters, priority and bulk status updates keep the list moving. Packing batch groups similar orders. |
| Someone changes an order | The order log records who changed it and when. |
| You want commission off your orders | Marketplaces charge their own commission on their orders. On your own website and app, Ordrio takes no commission per order. |
| You are away from the shop | Check and act on orders from the Ordrio app on Android. |
Who uses marketplace orders
Shops that sell on marketplaces as well as on their own store.
Grocery and supermarkets
Marketplace and own-app orders packed from one list at the evening rush.Ordrio for groceryFashion
Every order in one search when a customer asks about a size or a return.Ordrio for fashionRestaurants
Delivery orders from marketplaces beside your own app and counter bills.Ordrio for restaurantsCloud kitchens
One kitchen list for every brand and every channel.Ordrio for cloud kitchensMarketplace orders with the rest of Ordrio
One order list works best with the rest of your store.
Integrations
Zoho, marketplaces, gateways and tracking tools.See integrationsOnline store
Your own website and app, sharing stock and customers with the counter.Your online storeOrdrio app
Orders, stock and the day’s numbers on your Android phone.See the Ordrio appDelivery
Your riders or a courier, with slots and zones.See deliveryMarketplace is an add-on
Switch it on from your dashboard. Add-on prices are to be announced. Your online store and Bills and Books are on every plan, including Free.
Compare every plan on the pricing pageMarketplace order questions, answered
It brings orders from the marketplaces you sell on into the same order list as your website, app and counter orders.
Tell us where you sell and we will tell you what connects today. Talk to us.
Yes. They sit in one list, with filters and search across every order.
No. Ordrio takes no commission per order. The marketplace charges its own commission on orders placed there.
Yes, with the Packing batch add-on, which groups similar orders by route and block.
Yes. The Automation Flow add-on lets you auto-accept the orders you choose.
Yes. The order log shows who changed what, and when.
Yes. The Ordrio app on Android shows your orders and lets you act on them.
It is an add-on, with plans and price on the add-ons page. Your online store and Bills and Books are on every plan, including Free.