Live order tracking: your customer watches the rider come to the door.
When your rider leaves, the customer gets a tracking link and follows the order on a live map until it arrives. You see the same view on your dashboard.
Free plan. No credit card needed.
What is live order tracking?
Live order tracking shows a delivery on a map in real time. While your rider is on duty, the delivery app shares their position, and the customer sees it move towards them.
It is for orders you deliver with your own riders. Courier parcels are tracked too, through the courier’s tracking link.
What you can do
One live picture of every delivery, for you and your customer.
How live tracking works
Four steps from a packed order to a delivered one.
Switch it on
Keep Your own delivery on under Ways to deliver, then switch on Live Order Tracking in Add-ons.
Assign a rider
Once the order is packed, assign it to a rider or let the rider accept an offer in the delivery app.
The rider heads out
The order is marked out for delivery. While the rider is on duty, the app shares their location.
The customer follows it
The customer opens the tracking link and sees the rider on a map until the order arrives. Then it is marked delivered.
What customers see, and what you see
Fewer where-is-my-order calls for you. A calmer wait for them.
The rider on a map, and every step
The customer gets a tracking link and updates as the order moves. They see the rider on a map and the status of the order at every step.
Every rider, live
On your dashboard you see every online rider on the fleet map and every order out for delivery. Order history keeps each step with the time, so a missing-order call takes seconds.
What you can set
What controls tracking, and what has to be on for it to work.
| Setting | What it does and the options |
|---|---|
| Your own delivery | Must be on under Ways to deliver. Live tracking is for orders your own riders deliver. |
| Live Order Tracking | Switch it on from Add-ons. Customers see their rider on a map until the order arrives. |
| In-House Delivery Fleet | Gives riders the delivery app, so you can assign orders, track riders and collect their cash. |
| Rider location | Shared from the delivery app while the rider is on duty. The app asks once and opens phone settings if it is off. |
| How orders reach riders | Assign by hand, offer to riders who are online and free, or auto-assign. |
| Delivery OTP | The order completes only when the customer’s code matches, so delivered really means delivered. |
| Delivery partner tracking | When a delivery company takes the order, add its name and a tracking URL or ID. |
| Courier parcels | Courier parcels show Shipping paid, Waiting for pickup, On the way and Delivered. |
| Order updates | Email, SMS and in-app updates go to the customer as the order moves. |
| Fleet map | Every online rider on one map, busy or free, next to the orders out for delivery. |
How it plays out on real orders
Three orders, three ways they are tracked.
An evening basket, watched to the door
Alison orders at 7:02 PM. It is packed at 7:10 and Tom leaves at 7:20. She opens the link and sees him on the map until he rings at 7:31.
A parcel to another city
Joseph orders a shirt from London. The courier’s tracking link goes on his order page, with SMS and email from your store.
A delivery company takes it
A restaurant hands one order to a delivery company. Staff pick Delivery with Delivery Partner and paste the tracking link, so the order shows who has it.
What happens when...
Where tracking needs a little help, and what Ordrio does.
Who uses live order tracking
Shops whose customers wait at home for the order.
Grocery and supermarkets
Evening baskets followed to the door.Ordrio for groceryRestaurants
Hot food watched all the way from your kitchen.Ordrio for restaurantsCloud kitchens
Your riders, your app, a live map for every order.Ordrio for cloud kitchensMilk and dairy
Customers see the rider on the morning run.Ordrio for milk and dairyFashion
Courier parcels tracked from pickup to delivery.Ordrio for fashionYour riders need the In House delivery Fleet add-on, with plans and price on the add-ons page. Bills & Books and your online store are on every plan, including Free.
Live tracking questions, answered
They get a live tracking link and updates as the order moves. You see the same live view on your dashboard.
Yes. It is built for orders your own riders deliver with the Ordrio delivery app.
Your own delivery under Ways to deliver, Live Order Tracking, and the In-House Delivery Fleet add-on for your riders.
Yes. The fleet map shows every online rider, busy or free.
Yes. Courier parcels carry the courier’s tracking link on the order page.
Choose Delivery with Delivery Partner and add the company name and a tracking URL or ID.
The delivery app asks for location and opens phone settings if it was turned off.
Order history keeps each step with its time and who delivered it. Turn on delivery OTP so it completes only on a matching code.
Grow, Scale and Max. Your riders need the In House delivery Fleet add-on, with plans and price on the add-ons page.