Team roles and access: each person sees only what their job needs.
Give every staff member their own login. Tick what their role can see, add, edit and delete, pick the branches it covers, and see a log of who did what.
Free plan. No credit card needed.
| Area | See | Add | Edit | Delete |
|---|---|---|---|---|
| OrdersTake, change and track orders | ||||
| ProductsPrices, photos, sizes | ||||
| Customer list | ||||
| Sales and revenue |
What are team roles and access?
A role is a set of things a person can do in your store admin, such as a Cashier who takes orders but cannot see sales. You make the role once and invite people into it.
Role and branch access are set separately, so a Branch manager can run one outlet and not another. Every action is logged, so there are no shared logins and no guessing.
What you can do
Control who does what, without sharing your own login.
How team roles work
From making a role to reading the activity log.
Make a role
Give it a name, such as Cashier, and tick what it can do in each area. You can only give access you have yourself.
Pick its branches
Choose all branches or only some. The role can do these things only in the branches you pick.
Invite the person
Add their name and phone number and choose the role. They log in with their own account.
See what happens
Activity shows what each person did, when and on which device. Block someone in one tap if needed.
What your staff see, and what you set
The same admin, cut down to each person’s job.
What a staff member sees
Only the screens their role allows. A cashier opens orders and the counter, and Insights tells them to ask the owner for access.
What you set
Roles, people and branches in one place, with a clear limit from your plan.
What you can set
Every control in Staff & roles.
| Setting | What it does | Options |
|---|---|---|
| Role name | What the role is called in your store. | Your own words, such as Cashier. |
| Area access | What the role can do in each part of Ordrio. | See, add, edit, delete, per area. |
| Areas | The parts you can control. | Orders, delivery, packing, products, stock, customers, offers, sales, subscriptions, design, settings, add-ons and more. |
| Extra permissions | Actions beyond see, add, edit, delete. | Approve sign-ups, send messages, run deliveries, manage people and roles, buy plans, turn add-ons on or off. |
| Bills & Books access | Counter and books areas. | Bills, payments, purchases, suppliers, stock, accounts, reports, with approve and export ticks. |
| Restaurant access | Tables, KOT and the kitchen. | Take table orders, split bills, reopen a printed bill, use the kitchen screen, accept QR orders. |
| Branches | Where a role can act. | All branches, or the branches you pick. |
| Person | Who is invited. | Name and phone number, email optional, role and branches. |
| App link in the invite | For riders and packers. | Your store’s delivery app, or a custom link. |
| Person status | Control a login at any time. | Active, pending, blocked. Block, unblock or remove. |
| Role status | Pause a role without deleting it. | Turn off role, turn on role, delete role. |
| Activity | A record of what people did. | When, what happened, device. Search and export CSV. |
How stores use it
Three everyday cases, with made-up names.
Sarah keeps the cashier off the sales numbers
Sarah makes a Cashier role that can see, add and edit orders but has no sales access. Laura bills all day and never sees the month’s takings.
Ben runs two of three outlets
Ben is Branch manager for High Street and Market Road. He sees orders and stock for those two only. Beach Road stays with its own manager.
Tom joins as a packer in a minute
The owner invites Tom by phone as a Packer. The invite has the delivery app link, and Tom signs in with his email to accept and pack orders.
Edge cases and limits
What happens at the edges of access and plan limits.
Who uses team roles
Any store with more than one pair of hands.
Grocery and supermarkets
Cashiers, packers and riders, each with their own login.Ordrio for groceryRestaurants
Captains take table orders, the kitchen sees KOT, only the manager reopens a bill.Ordrio for restaurantsCloud kitchens
One manager per kitchen, each limited to their branch.Ordrio for cloud kitchensWholesale
Sales staff approve buyers, accounts staff handle payments and purchases.Ordrio for wholesaleMilk and dairy
Delivery staff see their deliveries, the office sees subscriptions.Ordrio for milk and dairyCatering
Event staff take orders while the owner keeps prices and payments.Ordrio for cateringRoles with the rest of Ordrio
Access follows your staff into every part of the store.
Multi branch
Staff access given branch by branch.How multi branch worksBills & Books
Each person sees only the counter screens their role allows.See Bills & BooksOrdrio app
Invite staff to the app. Each role opens only the parts you tick.See the Ordrio appSecurity
Own logins, order logs and daily backups.How your store is kept safeTeam roles questions, answered
Yes. Invite each person by phone number, with email optional. No shared logins.
Yes. Name the role and tick what it can see, add, edit and delete in each area.
Yes. Give the role orders access and leave sales and revenue off.
Yes. Role and branch access are set separately, so a role can work only in the branches you pick.
Yes. Activity shows when, what happened and the device, for every person, and you can export it as CSV.
It depends on your plan: Free 2, Launch 3, Grow 5, Scale 15 and Max 40. See pricing.
Yes. Roles cover Bills & Books and restaurant work such as tables, KOT, split bills and the kitchen screen.
The invite includes the app link. They install it and sign in with their email.
Block them so they cannot log in, or remove them from the store.
Yes. Each role opens only the parts you tick, on the web and in the Ordrio app.