Loyalty points: customers earn on every order and spend on the next one.
You set the rule, such as 1 point for every AED 0.45 spent. Points come off the bill at checkout, in your own store and app.
Free plan. No credit card needed.
What are loyalty points?
Loyalty points are a reward your customers collect each time they order from you. You decide how many points an order earns and what a point is worth.
At checkout, points come off the bill in the payment order you set. Every point added or used is on record, so you and the customer see the same balance.
What you can do with points
The rule is yours. Ordrio keeps the count.
How loyalty points work
From switching it on to points coming off the next bill.
Switch on Loyalty
Open Add-ons in your dashboard, find Loyalty and switch it on. It renews on the same date as your plan.
Points for repeat orders
Set the rule
Choose how many points an order earns and what a point is worth.
Customers earn as they buy
Eligible orders add points to the customer’s balance.
They spend at checkout
Points come off the bill. The wallet or Wallet covers the rest, in the order you set.
Pays the restAED 48.50
You see every entry
The customer profile lists every point added or used, with the balance.
What the customer sees, and what you set
One balance, the same on both sides.
The customer side
Their balance, what it is worth, and points coming off at checkout.
The owner side
Your rule, the payment order, and points you add by hand.
Loyalty points settings
Everything you control once Loyalty is on.
| Setting | Options and default |
|---|---|
| Loyalty add-on | Switch it on from Add-ons. Off until you switch it on, and renews on the same date as your plan. |
| Earn rule | How many points an order earns, such as 1 point for every AED 0.45 spent. No default, you set it. |
| Spend rule | What points are worth at checkout, such as 340 points for AED 3.05 off. No default, you set it. |
| Payment order | Points, wallet, pay later and the payment gateway, in the order you choose. |
| Promotional credit | Points you add to a customer by hand, for goodwill or a late order. |
| Promo codes | Points and a promo code can be used on the same checkout. |
| Orders placed by staff | Points apply when your team places an order for a customer from the dashboard or the Ordrio app. |
| Points history | Every point added or used, kept on each customer’s profile. |
| Cash on delivery orders | The rider sees the amount to collect with points already taken off. |
| Campaigns and automations | Messages to customers who agreed, paid in tokens. Included on Scale and Max. |
| Add-on billing | Pay and turn on autopay, with a reminder 3 days before each renewal, or pay each invoice yourself. |
Points in a real week
Three shops, three ways points pay off. Names and amounts are made up.
A weekly basket
Layla sets 1 point for every AED 0.45. A regular’s AED 38.50 basket earns 85 points. Later, 340 points take AED 3.05 off a bill.
Sorry for the wait
A dinner order arrives late. Imran adds 50 goodwill points to the guest’s profile, and they show in the history.
Points, wallet and Wallet
On a AED 52 order, 340 points take off AED 3.05 the wallet pays AED 22.50 and Wallet pays the last AED 26.
What happens when...
The cases owners ask about most.
| When | What happens |
|---|---|
| Points do not cover the bill | The next method in your payment order pays the rest, such as the wallet or Wallet. |
| The customer orders by phone | Your team places the order for them, and points still apply. |
| A promo code is used too | Points and the promo code go on the same checkout. |
| The order is cash on delivery | The rider sees the amount to collect with points already taken off. |
| You want to say sorry | Add promotional credit by hand. It shows in the customer’s history. |
Who uses loyalty points
Shops where the same customers come back every week.
Grocery
Weekly baskets earn points, so regulars stay with you.Ordrio for groceryRestaurants
Guests come back to your own app for the points.Ordrio for restaurantsFashion
Points make the next purchase feel earned.Ordrio for fashionMilk and dairy
Loyalty and referral sit beside daily deliveries.Ordrio for milk and dairyPoints with the rest of Ordrio
Points share a checkout with the wallet, referral and membership.
Loyalty and engagement
Points, wallet, referral and campaigns together.See loyalty and engagementWallet
Points and wallet pay in the order you set.How the wallet worksRefer and Earn
Customers bring friends, and both get a reward.How Refer and Earn worksSplit payments
Points, wallet and Wallet on one bill.How split payments workPlans and price are on the add-ons page. The pricing page also lists points, campaigns and automations as included on Scale and Max. Bills & Books and your online store are on every plan, including Free.
Loyalty points questions, answered
A reward customers collect on eligible orders and spend on a later order in your store and app.
You decide. Set a rule such as 1 point for every AED 0.45 spent. There is no default.
You set that too, such as 340 points for AED 3.05 off.
Yes. You set the payment order, and when one method does not cover the bill, the next one takes the rest. See split payments.
Yes. Add promotional credit for goodwill or a late order. It shows in the customer’s history.
Yes. When your team places an order for a customer, promo codes and points still apply.
Yes. Both go on the same checkout. See promo codes.
In your Ordrio dashboard, loyalty rewards are called coins. They are the same thing as points.
Yes. Every point added or used is on record, on the customer’s profile.
Loyalty is a monthly add-on, with plans and price on the add-ons page. It renews on the same date as your plan. The pricing page lists points, campaigns and automations as included on Scale and Max.