Customer login and profiles: let customers sign in your way and keep their details.
Choose the sign-in methods your store offers. Every customer gets a profile with their orders, saved addresses and balances, and you see all of it.
Free plan. No credit card needed.
What is customer login?
Customer login is how shoppers sign in to your website and app. You pick the methods: a one-time code to their mobile, email, Google or Apple.
Once they are in, each customer has a profile with their orders, saved addresses, wallet and points. The profiles belong to you, not to a marketplace.
What you can do
- Pick sign-in methodsSwitch mobile OTP, email, Google and Apple on or off, one by one.
- Real phone numbersA one-time code confirms the number belongs to the customer.
- Choose profile fieldsDecide what you ask at sign-up and in the profile, with your own fields.
- Choose address fieldsCollect the address details your riders need, with custom fields.
- See every customerOrders, saved addresses, wallet and points balances, wishlist and messages sent.
- Reviews and ratingsCustomers leave reviews and ratings in your store.
- Decide who gets inAsk for login to browse, approve each sign-up or hide prices from guests.
- Ask at the right momentAsk customers to sign in at the cart or at checkout.
How customer login works
From the first sign-in to a profile you can act on.
Choose methods and fields
Turn on the sign-in methods you want, then set the profile and address fields customers fill in, including your own.
The customer signs in
They enter their mobile number and type the code, or tap Google, Apple or email.
Their profile fills up
Orders, saved addresses, wallet and points collect in one profile as they shop.
You see and act
Open any customer in your dashboard or the Ordrio app to see their history and approve sign-ups.
The customer side and your side
Quick to sign in for them. Every detail on record for you.
What your customer sees
A quick sign-in and one account
- Sign in with the method they already use
- Saved addresses at checkout, no retyping
- Past orders, wallet and points in My account
What you set
A profile for every customer
- Order history and saved addresses
- Wallet and points balances, wishlist and messages sent
- Sign-ups waiting for your approval, if you turn it on
What you can set
Sign-in, profile and access settings, all in one place.
| Setting | What it does | Options |
|---|---|---|
| Mobile login | Sign-in with a one-time code sent to the customer's phone. | On or off |
| Email login | Sign-in with an email address. | On or off |
| One tap sign-in with a Google account. | On or off | |
| Apple | Sign-in with an Apple account. | On or off |
| Profile fields | What you ask at sign-up and in the profile. Add your own fields with different input types. | Your fields |
| Address fields | The address details you collect, with custom fields of your own. | Your fields |
| Login before browsing | Only signed-in customers can see the store. | On or off |
| Login at cart or checkout | When a guest is asked to sign in. | Cart or checkout |
| Approve each sign-up | New accounts wait until you approve them. | On or off |
| Hide prices from guests | Guests see products without prices until they sign in. | On or off |
| Customer bands | Group customers, such as wholesale and retail, with their own prices. An add-on. | Add-on |
How shops set up login
Three set-ups, with made-up names and numbers.
Tom keeps it to one tap
Tom's regulars order on their phones, so he keeps only mobile login. He adds a Landmark field to the address, and his riders stop calling for directions.
Fatima shows prices only to buyers
Fatima turns on Approve each sign-up and Hide prices from guests. Retail visitors browse, but only the 60 shops she approves see her trade prices.
Nora adds Google and Apple
Most of Nora's shoppers come from Instagram on their phones. She turns on Google and Apple next to mobile login, and asks for login only at checkout.
Edge cases and limits
What happens in the cases people ask about.
| What happens when | The answer |
|---|---|
| I turn a sign-in method off | That option is no longer offered on your store. Customers use one of the methods still on. |
| Login is asked at checkout | Guests browse and fill the cart, then sign in to place the order. |
| Sign-up approval is on | A new account waits for you to approve it before the customer can buy. |
| Prices are hidden from guests | Guests see the products, and prices appear once they sign in. |
| A customer asks who owns their data | Customer data is collected, stored and used with consent, and it belongs to your store. |
| The code comes from an Ordrio number | The same WhatsApp number sends codes, order updates and store messages for Ordrio stores. |
Who uses customer login
Every store on Ordrio has it. These shops lean on it most.
Grocery and supermarkets
Mobile sign-in and saved addresses for weekly reorders.Ordrio for groceryWholesale
Approved buyers only, with prices hidden from guests.Ordrio for wholesaleFashion
Google and Apple sign-in, wishlists and reviews.Ordrio for fashionMilk and dairy
One profile holds the address, plan and wallet.Ordrio for milk and dairyRestaurants
Know your regulars and what they order.Ordrio for restaurantsJewellery
Approved accounts and prices shown only after sign-in.Ordrio for jewelleryCustomer login questions, answered
By a one-time code to their mobile, email, Google or Apple. You choose which of these to offer.
Yes. Turn on mobile login and turn the other methods off.
You decide. Ask for login before browsing, at the cart or at checkout.
Yes. Turn on Approve each sign-up and every new account waits for you.
Yes. Turn on Hide prices from guests. This suits wholesale and trade stores.
Their profile, order history, saved addresses, wallet and points balances, wishlist and the messages sent to them.
Yes. Add your own profile and address fields with different input types.
Yes. Customers can leave reviews and ratings on your store.
You do. Unlike a marketplace, all your customer data belongs to your store.
No. It is on every plan, including Free. See pricing.