Delivery app for your riders

Run your own riders from one app.

Every rider gets the Ordrio delivery app. You see each order, each rider and every dollar of cash, from the store to the door.

Sign up for freeBook a demo

Free plan. No credit card needed.

Delivery app: home and order details

1000+ businesses in 5+ countries sell with Ordrio.

Day one Join your store

Add a rider in a minute.

You invite the rider. They sign up, accept your invite and your store shows up in their app.

1

You add the rider

Add them as a delivery member of your store from your admin.

Jack KDelivery member
Invited
2

The rider signs up

Name, email and mobile number. Log in with email or mobile and a password. Forgot it? Reset with an OTP.

3

They accept your invite

Pending invites show on the first screen. One tap and your store is theirs to work for.

Pending inviteYour store
Accept

Riders who work for more than one store switch between them inside the app.

7:45 am Start the day

One switch and they are on duty.

Riders go Online when they start and Offline when they stop. You only send orders to riders who are on.

Online and Offline

The switch sits at the top of the home screen, so nobody forgets it.

Ordrio delivery Online

Your store, one tap away

Call the store or open directions to it in Google Maps. Live tracking shows when it is on.

Your store Live tracking active
Contact StoreLocate Store

My progress

Pending, assigned, out for delivery and completed. Today, or any date range.

My progressToday
35pending orders

Instant orders and routes, apart.

Your riders never mix a one-time order with a subscription stop.

Two tabs: Instant and Subscription

Today's one-time orders on one tab, your subscription routes on the other.

InstantSubscription

Location ask, done right

The app asks for location once and opens phone settings if it was turned off.

Location is offNeeded for live tracking
Open settings

Sign up for free

8:10 am Orders come in

The right rider gets each order.

Assign orders yourself, or let Ordrio offer each order to riders who are online and free.

  • Delivery offers with a timerThe rider sees the order and a countdown, then taps Accept or Reject. If time runs out, it moves on.
  • Push alertsNew offers and assignments ring the phone, even when the app is closed.
  • Orders in clear tabsAssigned, Out for delivery, Completed, Cancelled and Rescheduled, with a date filter.
  • Fresh without pullingThe order list refreshes by itself, and every order shows Express, Standard or Scheduled with its deliver-by time.
9:00 am On the road

A numbered route, not a guess.

With route planning on, riders see stops in order and open Google Maps with the next stops in one tap.

NavigateRe-optimise
1
ORD12411Wing B, floor 3, flat 304
Next
2
ORD12412Near the bus stand
Cash
3
ORD12415Wing A, floor 1, flat 102
Paid
4
ORD12420Later today

Every stop carries what the rider needs.

Fewer calls back to the store, fewer wrong bells.

1Apartment detailsWing, floor and flat on the stop, so nobody rings the wrong bell.
2Drag to reorderThe rider can change the order. Re-optimise puts it back to the best route.
3Call the customerOne tap from the order, with the customer's note and delivery instructions right there.
4Live locationWhile on duty, the rider's position feeds your fleet map and your customer's tracking.
9:20 am At the door

Hand over with proof.

Turn on delivery OTP and the order only completes when the customer's code matches.

  • Your customer gets a 4-digit codeThe rider types it in. A wrong code gets a few tries, then waits.
  • Then Complete OrderThe time, the rider and the payment are saved on the order for you.
  • Resend in one tapIf the message is late, the rider sends the code again.
  • Set what the customer keptUnits accepted for each item. The app shows the new amount due before saving.
  • The rest goes backReturned items stay listed as "With you" until handed to the store, and the store confirms what it got.
  • Undo if it was a slipThe rider can edit or undo a partial delivery before completing.
  • Customer refuses one itemThe rider picks the item, the units accepted and the reason.
  • You approve itThe request comes to you. The order completes only after you approve or reject.
  • No quiet discountsNothing comes off a bill at the door without your say.

Sign up for free

9:21 am Getting paid

Cash, Wallet or wallet. All on record.

The rider sees exactly what to collect. Wallet, loyalty and pay later are already taken off.

  • Cash on deliveryThe rider confirms the cash. It lands in their cash in hand at once.
  • QR pay at the doorA QR for the exact amount. It shows paid live, expires on a timer and can be shared.
  • WalletPaid from the wallet shows as paid. The rider can also load cash into a customer's wallet.

QR works with gateways that support a live QR pay, today Stripe. See payments

11:30 am When it does not go to plan

Problems get a reason, not a phone call.

The rider taps Report Issue, picks why, and the order comes back to you with the reason on it.

  • Reschedule from the doorCustomer away? Pick a new delivery slot, or send it back for you to set one.
  • Return order to storeThe order goes back for you to send out again.
  • Returnable packagesCrates or boxes with a deposit: the rider marks them collected, then returned to store.

Sign up for free

5:30 am Subscription runs

Milk, meals and daily runs, sorted.

For your subscription orders the rider gets a route for each slot: pick up, deliver, collect bottles.

  • Pick up firstThe Pickup tab lists everything for the route. Short on stock? Confirm a partial pickup with a reason.
  • Deliver stop by stopDeliver-by time, your note, the customer's note, Flexi Box items and extras on each stop.
  • Bring the bottles backBottles to collect at each stop, bottle pickups by morning, afternoon or evening, and bottles in hand.
"Customers pause and skip their milk themselves. I stopped taking calls at 5 in the morning."

Owner, dairy

How subscriptions work

8:00 pm End of the day

Cash counted before they leave.

Every dollar the rider collects goes into their cash ledger. You settle it and the balance drops to zero.

  • Cash in handCurrent balance, then each entry: received from an order, or settled with you.
  • Commission you setPay riders by delivery distance, in slabs you define. They see their total in My Account.
  • Help and your policiesFAQs, help and your store's own legal pages inside the app.
Your name on it

Your riders open your app.

Publish the rider app on Google Play under your store's name, icon and colour. Ordrio builds it for you.

YSYour Store Delivery

Your name and icon

Your app name, launcher icon and splash screen on every rider's phone. Android.

Legal DetailsYour store's terms and privacy

Your colour, your pages

Your brand colour across the app, and your own terms and privacy pages, not ours.

In-app alerts list
More languages

Alerts and languages

Push alerts for offers and assignments, an in-app alerts list, and more languages for your riders.

Sign up for free

What you see

Every rider, live, from your admin.

You decide how orders reach riders, what they earn and what they may do at the door.

  • Fleet mapEvery online rider on one map, busy or free.
  • Live tracking for your customersThey watch the rider come to the door.
  • Your rulesAssign by hand, offer to riders or auto-assign. Switch on OTP, QR pay, partial delivery and route planning.
  • Approvals and cashApprove refused items. See cash per rider and settle it.

Sign up for free

Every feature in the delivery app.

In the order a rider meets them, plus what you control.

1Join and log in

  • Invite riders as delivery members
  • Sign up with name, email and mobile
  • Log in by email or mobile and password
  • Country code picker for mobile
  • Forgot password with OTP reset
  • Accept pending store invites
  • Work for several stores, switch any time

2Start the day

  • Online and Offline switch
  • Call the store, directions to the store
  • My progress: pending, assigned, out for delivery, completed
  • Today, or any date range
  • Instant and Subscription tabs
  • Location permission help

3Orders

  • Assign by hand, offer to riders, auto-assign
  • Delivery offers with countdown, Accept or Reject
  • Push alerts for offers and assignments
  • Assigned, Out for delivery, Completed, Cancelled, Rescheduled tabs
  • Date filter on orders
  • Express, Standard, Scheduled with deliver-by time
  • Auto refresh

4On the road

  • Numbered route with Navigate in Google Maps
  • Re-optimise and drag to reorder
  • Wing, floor and flat on apartment stops
  • Call the customer
  • Customer note, delivery instructions, your note
  • Live location while on duty

5At the door

  • Delivery OTP with resend and attempt limit
  • Complete order
  • Partial delivery with new amount due
  • Returned items handed back to the store
  • Item refused at the door, sent for your approval

6Payment

  • Cash on delivery
  • QR pay for the exact amount, live paid status
  • QR expiry timer, new QR, share QR
  • Paid via wallet
  • Load cash into a customer's wallet
  • Amount due after wallet, loyalty and pay later

7Problems and returns

  • Report issue: unavailable, wrong address, refused, damaged, other
  • Reschedule to a new slot
  • Cancel order
  • Return order to store
  • Returnable packages: collect, return to store

8Subscription runs

  • Routes by slot and day
  • Pickup tab, confirm pickup, partial pickup with reason
  • Delivery tab with deliver-by time
  • Flexi Box items and extra items
  • Partial delivery: customer rejected, product damaged
  • Bottle collection, bottle pickups, bottles in hand

9Cash, pay and you

  • Cash ledger: balance, received, settled
  • Commission by distance slabs
  • Total delivered and total commission
  • FAQs, help, your legal pages
  • Your own Android rider app: name, icon, splash, colour
  • Fleet map and live customer tracking
  • In-app alerts list
  • More languages

Works with the rest of Ordrio.

Delivery slotsZones, slots and scheduled delivery. SubscriptionsDaily and weekly runs your riders deliver. PaymentsGateways, wallet, cash on delivery.

Questions owners ask

Not here? Talk to us. Also see all 35 add-ons.

Add the in-house delivery fleet add-on, then add each rider as a delivery member. They sign up in the delivery app, accept your invite and start taking orders. Add-on with plans and price on the add-ons page.

Three ways. You assign each order, Ordrio offers it to riders who are online and free with a countdown to accept, or it is assigned automatically. Riders who are Offline get nothing.

Every cash payment goes into the rider's cash ledger against the order. Example: 5 cash orders of A$22.50 each show A$112 in hand. When the rider pays you, you settle it and the balance goes back to A$0.

Yes, if your gateway supports a live QR pay (today Stripe). The rider shows a QR for the exact amount, it shows paid the moment the customer pays, and a new QR can be made if it expires.

The rider records the units the customer accepted and the reason. The request comes to you, and the order completes only after you approve or reject it. The rider cannot take money off a bill alone.

You set commission by delivery distance in slabs, for example 0 to 3 km and 3 to 6 km, each with its own amount. Riders see their total commission and total deliveries in My Account.

Yes, on Android. We publish it on Google Play with your app name, icon, splash screen, brand colour and your own legal pages.

Yes. Subscription orders come as a route per slot with a Pickup tab and a Delivery tab, partial pickup and partial delivery with reasons, and bottle collection with bottles in hand.

Your store could be live this week.

Sign up for free, or talk to us first. Either way, we'll be there.

Sign up for freeBook a demo
Sign up for free

Book a demo.

Leave your details and our team will get in touch to show you Ordrio.

What do you sell? Optional