Subscriptions: orders that repeat, so the morning calls stop.
Customers set a repeat delivery once. They pause, skip, change or cancel it themselves. Pili, your AI assistant, flags plans about to renew.
Free plan. No credit card needed.
What is a subscription in Ordrio?
A subscription is a repeat order your customer sets once. They choose the item and how often, and an order is made on each delivery day, with no call to you.
A holiday, a guest or a change of mind does not need a call either. Customers pause, skip, change or cancel the plan from your website or app.
MilkEvery day
How subscriptions work
From the first order to a route on a rider's phone.
You set up the plans
Pick the products, how often they go out and the cut-off time for changes.
Customers subscribe and pay
They choose the item, how often and the start day, then pay the way they like.
Orders appear on the day
One order is made on each delivery day. A skipped or paused day makes none.
A route is run
Orders sit on routes. Hand each route to a delivery partner or your own rider.
What you can set in a subscription
Every option, in plain words.
| Setting | What it does |
|---|---|
| How often | Daily, alternate days, weekly or a custom schedule. |
| Plan length | An open plan, or a fixed pack that ends and asks the customer to renew. |
| Pay before or after | Prepaid plans paid upfront, or postpaid plans settled at the end of the cycle. |
| Cut-off time | The latest time for changes, set for each product, for same-day or next-day delivery. |
| Products in a plan | One product, or several products under one subscription. |
| Flexi Box credit | Customers pay upfront and pick daily items from a list you set. |
| What customers can change | Pause, skip, resume, vacation mode, quantity, address, or cancel. |
| Routes and delivery partners | Group addresses into routes once, then hand each route to a partner. |
| Reminders | Renewal reminders, pending dues and low wallet balance alerts. |
Who uses subscriptions
Any business where the same order comes back every day, week or month.
Milk and dairy
Daily milk that customers pause from the app, on a route list.Subscriptions for dairyMeal plans
Weekly or monthly meal plans, with skipped days taken out.Subscriptions for mealsGrocery and supermarkets
A weekly basket of milk, bread and eggs on set days.Subscriptions for grocerySubscription businesses
Bottled water, refills and any plan that repeats.Subscription business guideServices
Repeat visits, such as a weekly clean, that customers pause or skip.Subscriptions for servicesSubscriptions with the rest of Ordrio
The plan makes the order. These parts deliver it and collect the money.
Subscription questions, answered
They can pause, skip, modify and cancel their own plan from their account on your website or app.
Yes. Vacation mode pauses deliveries and keeps the plan active. The next morning's list leaves them out.
One order is made on each delivery day. A skipped day makes none.
Daily, alternate days, weekly or a custom schedule. You can also sell fixed packs that end and ask the customer to renew.
Until the cut-off time you set for that product. Quantity and address changes are made before it.
Wallet, card, bank transfer, wallet, pay later or cash on delivery. With the wallet, each delivery is taken from the balance.
You set up your routes and delivery partners. Repeat orders then sit on those routes and you hand each route to a partner.
Yes. The in-house delivery fleet add-on gives your riders a delivery app. See delivery.
No. There is no commission on any order. What you charge is what you keep.
Subscriptions is an add-on and its plans and price are on the add-ons page. Plans and prices are on the pricing page.