Order updates and notifications: customers hear from your store at every step.
From placed to packed to delivered, customers get an update by SMS, email, WhatsApp or app push. Your staff get a sound and an alert the moment an order lands.
Free plan. No credit card needed.
What are order notifications?
They are the messages your store sends on its own when something happens to an order: placed, packed, out for delivery, delivered, cancelled or refunded.
Order updates by email, SMS and in the app are always on. You choose who sends them, Ordrio or your own provider, edit the wording, and add WhatsApp and app push.
What you can do
The right message, on the right channel, without anyone typing it.
How order notifications work
Set the channels once. After that every order speaks for itself.
Pick who sends
In Customer messages, open Sent through. For WhatsApp, SMS and email choose Ordrio, Your own or Off. App push is a switch.
Choose the events
On the Sent automatically tab, each event has a switch for each channel. Turning on SMS does not turn on email.
Set the wording
Keep the default system template or add your own, with details such as {customer_name} filled in for each order.
Orders move, messages go
As your team accepts, packs and sends the order, the customer is told on the channels you switched on.
What customers get, and what your team gets
Customers know where their order is. Your team knows the moment there is work to do.
Updates from your store, not a stranger
Messages come in your store’s name: the order is packed, the rider is on the way with a delivery code, the order has arrived. Customers can change which messages they get.
A sound on the phone, a count on Home
In the Ordrio app you turn on order alerts and pick the new order sound. Home counts the orders waiting and shows how long the oldest has waited. Staff get stock and payment alerts too.
What you can set
Every notification setting the owner controls.
| Setting | What it does and the options |
|---|---|
| Sent through: WhatsApp | Ordrio, your own provider account, or off. |
| Sent through: SMS | Ordrio, your own provider account, or off. |
| Sent through: email | Ordrio, your own provider account, or off. |
| App push | A switch. Needs your own customer app and your Firebase files uploaded for Android and iPhone. |
| Events, channel by channel | On the Sent automatically tab, each event and each channel has its own switch. |
| Template per event | The default system template, or one of your own. |
| Your own templates | Pick a channel, a name of up to 50 characters, a subject for email, and the message with details filled in. |
| Email and SMS senders | Who your email and SMS updates come from, set in the Ordrio app. |
| Health tab | Checks messages sent through your own provider accounts. Through Ordrio it shows Nothing to check. |
| New order sound and alerts | Turn on order alerts in the Ordrio app and pick the sound. |
| Staff alerts | Order, stock and payment alerts for your team. |
| Sticky Hub | Keep WhatsApp and call buttons in easy reach on your store. An add-on. |
How it plays out in real shops
Three shops, three message plans.
One order, four updates
Chloe orders at 6:02 PM. She hears from the store when it is placed, packed, out for delivery with a code, and delivered.
Reminders that save a phone call
Emma’s meal customers get renewal reminders, pending dues and low wallet balance alerts, so the month’s plan renews on time.
Messages through your provider
A store with its own SMS account sets SMS to Your own. Email and WhatsApp stay on Ordrio. The Health tab shows if the SMS account needs fixing.
What happens when...
The small print of messages, in plain words.
Who uses order notifications
Every store that delivers, ships or runs a plan.
Grocery and supermarkets
SMS and email order updates at every step.Ordrio for groceryMilk and dairy
Email and SMS updates for daily drops and month-end bills.Ordrio for milk and dairyMeal plans
Renewal reminders and low wallet alerts.Ordrio for meal plansRestaurants
Live alerts from table ready to out for delivery.Ordrio for restaurantsFashion
Courier updates by SMS and email from your store.Ordrio for fashionApp push comes with your own customer app, on Grow, Scale and Max. WhatsApp, SMS and email campaign messages come with loyalty and engagement. Plan details on the pricing page.
Order notification questions, answered
Updates as the order moves, such as placed, packed, out for delivery and delivered, on the channels you switch on.
SMS, email, WhatsApp and app push. Each has its own switch for each event.
Yes. Updates go out from your store. You can send through Ordrio or through your own provider account.
Yes. Use the default system template or write your own, with details like the customer’s name filled in.
Your own customer app and your Firebase files uploaded. Push reaches only customers who installed your app.
Yes. Turn on order alerts in the Ordrio app and pick the new order sound.
Yes. Customers manage their own message preferences.
Yes. Set that channel to Your own. The Health tab then checks those messages.
Abandoned cart reminders have their own switch for each channel. See campaigns and automations.
Order updates by email, SMS and in the app are always on. Plan details are on the pricing page.