Pickup, scheduled and long-distance delivery: let each customer choose how the order reaches them.
Your riders cover the areas you draw. Customers can collect from the counter, book a day and time, or have the order shipped to another city by courier.
Free plan. No credit card needed.
What are delivery methods?
Delivery methods are the ways an order can reach your customer: delivered by your riders, collected from your store, delivered on a day and time they pick, or shipped by courier beyond your areas.
In Ordrio they sit side by side at checkout. You switch each one on, set its charge per branch, and the customer picks what suits them.
What you can do
One store, several ways to get the order to the customer.
How delivery methods work
Set it up once in Delivery settings. Customers choose at checkout.
Turn on the ways you deliver
In Delivery settings, switch on Your own delivery, Customer pickup or both. Pickup asks for short instructions, such as where to collect.
Draw your delivery areas
For each branch, add areas as a circle of up to 300 km or a shape on the map, each with its own charge.
Add shipping for far orders
Turn on Shipping on one branch, set a fixed charge or free above an amount, and orders beyond your areas go by courier.
The customer chooses
At checkout they pick delivery, a scheduled slot or pickup. The order shows its delivery type in your Orders list.
What customers see, and what you set
Customers see only the ways you switched on. You decide where, when and for how much.
Pick the way that suits them
On your website and app, customers choose delivery or pickup, pick a day and time if you offer slots, and see the charge before they pay. Pickup orders show your instructions.
Areas, shipping and charges per branch
You turn each way on or off, draw areas per branch, set charges and extra charges, and choose which one branch ships to other cities.
What you can set
Every delivery setting the owner controls, and the options for each.
| Setting | What it does and the options |
|---|---|
| Your own delivery | Your riders deliver in the areas you draw. One switch under Ways to deliver, for every branch. |
| Customer pickup | Off until you turn it on. When on, it applies to every branch. |
| Pickup instructions | A short note customers see: where to go and what to show, such as the order number. |
| Delivery areas | Per branch. A circle around the branch in km, up to 300 km, or a custom shape drawn on the map. |
| Area charge | Free delivery, fixed charge, free above an amount, or by distance. |
| Area is on | Turn an area off to stop delivery there without deleting it. |
| Shipping | Courier delivery to other cities. Only one branch can offer it, and the branch needs a full address with postcode. |
| Shipping charge | One charge for the branch: fixed, or free above an amount. |
| Cash on delivery charge | A different charge for cash on delivery, for areas and for shipping, fixed or free above an amount. |
| Extra charges | Named charges such as packing, flat or a % of the bill. Set apart for delivery areas and for shipping. |
| Delivery types | Slot-based, scheduled and express delivery, plus pre-orders. |
| Preparation time | Set per branch, and per product too. |
How it plays out in real shops
Three shops, three mixes of methods, with the numbers worked out.
Cakes for pickup, bread delivered
Emma’s bakery lets customers book a cake for pickup at 11 AM and delivers bread in an 8 km area, free above A$17.50.
City by rider, other cities by courier
Sam’s boutique delivers in its own city with riders for A$1.40 and ships to other cities at A$2.80 free above A$70.
Ordered Monday, delivered Saturday
A caterer takes a party order on Monday for Saturday at 12 PM. The customer picks the slot at checkout, and it shows as scheduled in Orders.
What happens when...
The cases that catch shops out, and how Ordrio handles them.
Who uses these delivery methods
Shops whose customers want a choice of when and how the order arrives.
Grocery and supermarkets
Express delivery for top-ups, slots for the weekly basket, pickup for the rest.Ordrio for groceryRestaurants
Delivery and pickup at checkout, with standard, express and scheduled delivery.Ordrio for restaurantsFashion
Riders in your city, couriers to other cities.Ordrio for fashionCatering
Scheduled delivery with slots, or pickup from your kitchen.Ordrio for cateringJewellery
Ship to other cities, with tracking on the order.Ordrio for jewelleryDelivery zones and time slots are on Launch, Grow, Scale and Max. Bills & Books and your online store are on every plan, including Free.
Delivery method questions, answered
Yes. Turn on Customer pickup in Delivery settings and add short pickup instructions.
Yes. Keep Your own delivery on with Customer pickup, and customers choose at checkout.
Slot-based, scheduled and express delivery, pre-orders, branch pickup and long-distance shipping.
Yes. Turn on Shipping for one branch and orders beyond your areas go by courier through .
Up to 300 km from the branch. Use shipping beyond that.
Per area: free, fixed, free above an amount or by distance. Shipping has one charge per branch.
Yes. Set a different charge for cash on delivery, for areas and for shipping.
No. Any branch can deliver in its areas, but only one branch can offer shipping.
In Orders, filter by Delivery Type and pick Scheduled pickup. The Delivery column shows each order’s type.
Advanced Delivery Methods is an add-on, with plans and price on the add-ons page. Zones and slots are on Launch and up. See all add-ons.