Your own riders and the delivery app: every order, every rider and every dollar, from the store to the door.
Invite a rider in a minute. They get offers or assigned orders, follow a numbered route, hand over with an OTP and settle their cash before they go home.
Free plan. No credit card needed.
What is the Ordrio rider app?
It is the delivery app your own riders use to take orders, find the address, hand over the order and collect payment. It works for one-time orders and for daily subscription routes.
You add riders as delivery members of your store. From your admin you see every rider, every order and the cash each rider holds.
What you can do
The whole delivery day, in the order a rider meets it.
How the rider app works
From adding a rider to counting the cash at night.
Add the rider
Add them as a delivery member from your admin. They sign up with name, email and mobile, and accept your invite.
Orders reach them
Ordrio offers each order to riders who are online and free, with a countdown. Or you assign it yourself.
On the road, then at the door
With route planning on, stops come numbered. At the door the rider types the customer’s OTP and taps Complete Order.
Cash counted
Every cash payment lands in the rider’s cash in hand. You settle it and the balance goes back to A$0.
What customers see, and what you set
Customers get a code, a rider they can follow and an easy way to pay. You get the rules and the records.
A code at the door, and a QR to pay
The customer gets a 4-digit delivery code and gives it to the rider. If they pay at the door, the rider shows a QR pay for the exact amount, and it shows paid the moment they pay.
Your rules for every rider
You choose how orders reach riders and what riders may do at the door: OTP, QR pay, partial delivery and route planning. You approve refused items and settle cash per rider.
What you can set
The rules you control for your riders and the delivery app.
| Setting | What it does and the options |
|---|---|
| Delivery members | Riders are staff with the Delivery Partner role. How many staff logins you get depends on your plan. |
| How orders reach riders | Assign each order by hand, offer it to riders who are online and free, or auto-assign. |
| Delivery offers | Riders see the order and a countdown, then Accept or Reject. If time runs out, it moves on. |
| Delivery OTP | The order completes only when the customer’s 4-digit code matches. A wrong code gets a few tries, then waits. |
| QR pay at the door | A QR for the exact amount with a live paid status and an expiry timer. Works with gateways that support a live QR pay, today Stripe. |
| Partial delivery | The rider records units the customer kept. Returned items stay With you until handed to the store. |
| Refused items | The rider picks the item, the units accepted and the reason. The order completes only after you approve or reject. |
| Route planning | Numbered stops, Navigate in Google Maps, Re-optimise and drag to reorder. |
| Rider commission | Pay riders by delivery distance, in slabs you define. They see their total in My Account. |
| Returnable packages | Crates or boxes with a deposit, marked collected, then returned to store. |
| Fleet map and live tracking | Every online rider on one map, and live tracking for your customers. |
| Your own rider app | Published on Google Play under your store’s name, icon, splash screen, colour and legal pages. Android. |
How it plays out on a delivery day
Three moments from a real day, with the numbers worked out.
Five cash orders, one settlement
Jack delivers five cash orders of A$22.50 each. Each one lands in his cash in hand. At 8 PM he pays the store and you settle it.
A customer keeps three of four
On the 5:30 AM route, a customer takes 3 bottles of milk instead of 4. The rider saves a partial delivery and the app shows the new amount due.
Commission by distance slabs
You pay A$0.90 for drops up to 3 km and A$1.40 for 3 to 6 km. Suresh does 14 short drops and 6 longer ones today.
What happens when...
Doors that do not open, codes that do not match, and riders who forget to switch on.
Who uses the rider app
Shops that deliver with their own riders, every day.
Grocery and supermarkets
Express and scheduled orders, cash and Wallet at the door.Ordrio for groceryMilk and dairy
Morning routes by slot, with bottles to collect.Ordrio for milk and dairyMeal plans
Daily meal routes kept apart from one-time orders.Ordrio for meal plansRestaurants
Your own riders for your own app orders.Ordrio for restaurantsCloud kitchens
Draw your delivery area and your riders get the orders.Ordrio for cloud kitchensSubscriptions
Each subscription order lands on a route for your riders.Ordrio for subscriptionsPlans and price are on the add-ons page. It comes in levels: live customer tracking, the fleet map and auto-assign come with the Pro level. Bills & Books and your online store are on every plan, including Free.
Rider app questions, answered
Add the In House delivery Fleet add-on, then add each rider as a delivery member. They sign up, accept your invite and start taking orders.
You assign each order, Ordrio offers it to riders who are online and free with a countdown, or it is auto-assigned. Riders who are Offline get nothing.
Yes. Riders switch between stores inside the app.
Every cash payment goes into the rider’s cash ledger against the order. When the rider pays you, you settle it and the balance goes back to A$0.
Yes, if your gateway supports a live QR pay, today Stripe. The QR is for the exact amount and shows paid the moment the customer pays.
The rider records the units accepted and the reason. The order completes only after you approve or reject it.
You set commission by delivery distance in slabs. Riders see their total deliveries and total commission in My Account.
Yes. Subscription orders come as a route per slot with a Pickup tab and a Delivery tab, and bottle collection. See subscriptions.
Yes, on Android. We publish it on Google Play with your app name, icon, splash screen, colour and legal pages.
In House delivery Fleet is an add-on on Launch and up, with plans and price on the add-ons page. See all add-ons.